Frequently asked questions
Short, honest answers. Anything else? Ask us directly.
How do I buy a product?
Browse the catalogue, open the product you want, and tap “Order via WhatsApp”. A message about that exact product opens in WhatsApp. Review it, send it, and our seller will confirm availability, price, payment, and delivery with you. There is no online checkout; payment happens directly with the seller.
Can I order entirely through WhatsApp?
Yes. WhatsApp is our primary sales channel. The website helps you discover products and check availability; the actual order, payment, and delivery arrangement all happen in the WhatsApp conversation.
How do I know if a product is available?
Every product shows a clear status: Available or Out of Stock on both the catalogue card and the product page. Our team updates this regularly, but always confirm on WhatsApp before paying, since stock can move quickly.
Does IYKDEN provide fumigation services?
Yes. We treat homes, apartments, offices, shops, commercial spaces, and institutions. Fill the service booking form with your property details and we’ll respond on WhatsApp with a quote and next steps.
Is a transport/logistics fee required?
A transport/logistics fee may be required before a technician is dispatched for an inspection or service visit.
How long does pest treatment take to show results?
Most treatments work progressively. Allow 4 days to 1 week to see a significant reduction in pest activity. Continued activity in the first few days is normal and doesn’t mean the treatment failed. The timeline depends on the pest type, infestation severity, and property conditions.
Do you provide services in my location?
Share your location/area in the booking form or in a WhatsApp message and we’ll confirm whether we can serve you, along with any applicable transport/logistics arrangement.
How do reseller/bulk orders work?
We supply carton and bulk quantities to resellers. Start a reseller chat telling us what you’d like to stock. We’ll confirm availability and agree reseller pricing with you directly.